Terms and Conditions

Our Policies and Terms

General Policies

• No smoking is permitted in the hotel or on the premises other than in the designated smoking area which is located to the front of the hotel. There will be a cleaning charge of £250 for any guest that is believed to be smoking in the hotel. If a guest is found to be smoking in the hotel, the hotel reserves the right to ask the guest to leave the hotel premises.

• No pets are permitted in the hotel, with the exception of guide or assistance dogs.

• The age range regarded by the hotel for a child is those under the age of 12 years. Young person are aged between 13 and 17 years old.

• No sleepwear is permitted in the general areas of the hotel and it is essential that guests wear footwear. Guests will not be allowed entry into the restaurants without footwear and/or if they are in sleepwear.

Waves and Venus Beauty

Arrivals
Please arrive 10 minutes before your appointment time, this allows time to complete any client questionnaire and to allow yourself time to relax before our therapist begins your treatment.

Treatment Record Cards
Consultation cards will be required for all treatments carried out at Waves Health Club. These will include some personal and medical questions necessary to ensure that the treatments are suitable for your requirements. All information is held securely and in the strictest confidence.

Booking Policy
To secure bookings of treatments, debit or credit card details must be provided at the time of booking. A fee of 100% of the treatment price will be taken at the time of booking. These are refundable if the treatment is cancelled more than 48 hours in advance.

Late Arrivals or Missed Appointments
If you are unable to make your appointment on time, please contact us as soon as possible. We will always try to be as flexible as possible and will endeavour to carry out a full treatment if available or reschedule. If an appointment is missed or cancelled with less than 48 hours notice your deposit will be taken as a cancellation fee.

Courses and Vouchers
All courses and voucher payments are to be paid for at time of booking or purchase. Courses are non-refundable and must be taken within 12 months. Our Gift Vouchers are valid for 6 months from the date of issue.

Treatment Duration
All treatment times are a guide only and include client preparation.
We advise you to book your beauty treatment a minimum of 21 days in advance. Availability of beauty treatments may be limited at busy periods and appointment should be booked direct with Venus Beauty at time of booking to avoid disappointment
If your treatment is cancelled at late notice by the Coppid Beech Hotel due to unforeseen circumstances, a full refund will be given however this does not warrant further compensation.

Credit Card pre-authorisation

All guests require a valid credit/debit card with funds available which will be used to preauthorize the predicted value of your stay prior to check in, to include room charges and incidentals. This will be used as a security deposit for the length of your stay and may increase if the predicted value of your stay increases.

Pre authorization’s taken on a debit card may result in the issuing bank holding the funds on account, please note this may take up to 7 working days for these funds to be released after departure. The Coppid Beech Hotel is not responsible for any fees incurred as a result of this.

English law shall govern these Conditions and you agree to submit to the jurisdiction of the English courts.

Limitation of our Liability

The Coppid Beech Hotel does not exclude or restrict our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our site; the failure of our site; the interception of data transmitted to or from our site; or your use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, the Coppid Beech Hotel will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
The Coppid Beech Hotel will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or downloading of any content from it or any website linked to it.
Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any accommodation or other services to you.

Privileges

Guests of the Coppid Beech Hotel have access to free parking, free wifi and use of the Waves Health and Fitness Club. Subject to availability.

Entry to Apres and the Keller are subject to availability and dependant on individual terms and conditions. Charges may apply.

Linking to Our Site

You agree not to create a hypertext link from any web site, whether such site is controlled by you or otherwise, to our site without our express written permission.

Booking a Room

These conditions apply to all guests of the Hotel.

1) Bookings

a) Rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason.
b) For all online bookings, pre-payment for your stay will be taken at the time of booking.
c) Advance purchase bookings are non refundable and non transferable.
d) A credit card pre-authorisation will be required on check-in to enable room charges during your stay. Please note that Maestro cards will not allow pre-authorisation and so may be unsuitable for the settlement of your account.
e) If you wish to request a specific floor or bedroom you must book via our own website. We will endeavour to allocate as per your request, however we cannot guarantee the request as it is subject to availability at time of check-in.

2) Check-in and Check-out Times
a) Guests may check-in at any time from 3.00 pm onwards on the day of arrival.
b) On departure guests must vacate their rooms and check-out no later than 11.00am. Should you wish to arrange a late check-out, fees may apply, and are subject to availability.
Late Check Out charge is £10 per hour up to 4pm, after this point a full room rate will be applied
Early check in before 9am will be charged at one night’s room rate. Early check in is subject to availability and would be charged at £10 per hour from 11am up to 3pm.

3) Charges
a) Charges will be at the Hotel’s current room rates. These rates are available upon request
b) Price lists for additional items, such as restaurant, room service charges are on display in the relevant locations and are also available on request.

4) Payment
Guests must pay all outstanding charges on departure.

5) Guarantee
All reservations require a credit card guarantee at the time of booking. The card will be charged in the event of a non arrival or late cancellation.

6) Cancellation
a) The cancellation policy will vary according to the rate, which is booked. Please refer to the individual details for the Rates upon booking.
b) Where the booking permits, any change to the arrival date, departure date or room type of the reservation is subject to the hotel’s availability at the time the change is requested and may result in a change of the rate.

7) Relocation
a) In the unlikely event that the Hotel does not, for any reason have the rooms available as per the booking; the Hotel reserves the right to relocate the guest to an alternative hotel of a similar standard.
b) The Hotel for the first night only, will settle additional accommodation expenses incurred for the equivalent accommodation.

8) Right of Refusal
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, the Hotel reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

9) Disturbance
The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, is annoying other guests or Hotel staff, or is behaving in an unacceptable manner.

10) WiFi Access
All residents receive free WiFi Internet access. If, due to circumstances beyond our control, this service is not available, the Coppid Beech Hotel will not accept any liability.

11) Hotel Rules
a) Guests shall comply with all reasonable rules and procedures in place in the Hotel, including but not limited to health and safety, fire safety and security procedures and statutory requirements as to registration.
b) Guests shall not bring their own food and drink into the Hotel or order food from an outside source for consumption on the premises.
c) An adult must supervise children under the age of 17 at all times.

12) Valuables
Valuables should be placed in the Hotel’s safe. The Hotel can only he held liable for any loss of or damage to valuables placed in the safe. Guests will be issued with a receipt for any valuables kept in the safe.

13) Losses, Liabilities
a) Guests must report any loss of or damage to their property immediately to the Hotel.
b) The guests shall make themselves available to assist with any reports made by the Hotel to the police.
c) Guests shall not enter areas of the Hotel, which are indicated as being closed to the public.
d) The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by guests in such areas.
e) The Hotel shall not be liable to a guest for any loss or damage to property caused by misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
f) The Hotel will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control.
g) The Hotel is not liable for any loss or damage caused to a guest’s vehicle, unless caused by the Hotel’s wilful misconduct.
h) The Guest will be liable for any loss, damage or personal injury they may cause at the Hotel.

Website Privacy Policies

NOTICE:
Please read these terms and conditions below carefully. They set out the terms under which the Nike Group of Companies operates all their websites (including design, content, images, source code, and all other material on this website). By accessing this website as a visitor, or a member you agree to be bound by these terms and conditions.

Copyright & Trademarks – All rights reserved
All website design, content, images, source code, and all other material on this website are copyright of the Nike Group of Companies. Modification, distribution, or republication is permitted only with the prior written permission of the Nike Group of Companies. Permission is granted to print hard copies of sections of the site for the sole purpose of ordering from the site, or gaining factual knowledge about the Nike Group of Companies.

Conditions of Website Use
You (the user) confirm that the details provided by you on any section of this website are true, correct and complete. We will respect your personal information and undertake to comply with all applicable UK Data Protection legislation currently in force.
As a user of the site you agree that the Nike Group of Companies may contact you by email in order to keep you informed of any product or service related issue. You also agree that your information may be used internally by the Nike Group of Companies for the purpose of studying our services, promoting marketing information, and personalising your visits to the website.
The Nike Group of Companies reserves the right to access and disclose personal information to comply with applicable laws of England and lawful government requests, to operate its systems properly or to protect itself or its users.

Disclaimer
The Nike Group of Companies makes no representations or warranties of any kind, express or implied, with respect to this website, design, content, images, source code, shipping costs, product availability, and all other material included in the site. In addition the Nike Group of Companies does not guarantee or warrant that the content of this web site is accurate or up to date. Price and availability information is subject to change without notice.
To the fullest extent permitted at law, neither the Nike Group of Companies nor any of its affiliates, directors, or employees will be liable for damages arising out of or in connection with the use of this website or the design, content, images, source code, and all other material found on the website at any time. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Accessing Our Website
Our site is made available free of charge. However, if you access our site through a mobile device, your mobile service provider may apply additional charges.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.

Prohibited Conduct
You agree not to use our site or transmit any information or communications to or through the Coppid Beech Hotel site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libelous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.

The Coppid Beech Hotel may cancel or modify any reservation where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the reservation contains or resulted from a mistake or error.

Cookies

The Coppid Beech Hotel takes your privacy very seriously and has in place a policy for the responsible use of cookie technology, which is used to remember customer preferences and enhance the user experience.
A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, the computer that operates a web site. The information the “Cookie” contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned. The use of cookies is quite common.
The Coppid Beech hotel may issue and use cookies to enhance the customer’s visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the customer to find the information and offers of interest quickly and easily. The use of cookie technology may help us to achieve that objective.
Customers can choose to accept or reject cookies by modification to their computer browser. These options are generally set forth in files or menus listing “Internet Options”.

Third Party Websites

The Nike Group of Companies is not responsible for the collection of personal information by third-party websites. Third-party websites have their own separate privacy policies and the Nike Group of Companies accepts no responsibility or liabilities for these.

Use of Information

To process a reservation the Coppid Beech Hotel, we will ask for the customer’s name, mailing address, billing address, electronic-mail information, telephone number, credit-card information, arrival and departure dates, or information on similar content. The Coppid Beech Hotel also asks for the customer’s room preferences and any special requests or needs.
The Hotel reserves the right to use the information customers have provided for email marketing of its own services, however if the customer wishes to opt out of receiving these offers they can do so on receipt of the first email.

Privacy Policy Changes

Coppid Beech Hotel reserves the right to make changes to this Privacy Policy and Disclosure Policy. We will post such revisions by a link on the Coppid Beech website.

Effective Date

This Privacy Policy and Disclosure became effective as of 11th December 2014.