As soon as you enter the building it literally shoves the early 1990s down your throat !

Check is fussy and slow mainly due to an outdated operational procedure... read more involving bits of paper here , there and everywhere !

All of the fixtures and fittings in most parts of the building are original to when the place was built in 1992 !
Come on guys , you’ve had 30 years out of the patterned carpets , fussy pelmets & matching tie back curtains, pine furniture and dated bathrooms, it’s time to move on and invest in a comprehensive commercial refurbishment ! , do it like the competition, close off one complete floor off at a time, strip the lot out and start again before the place becomes a total embarrassment.

Some improvements have been made such as replacing the lifts and some of the bathrooms but unfortunately new lifts and some new bathrooms will not bring back the former grandeur of the premises .

The price board next to reception states that it is £225 a night for a double room !
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  Thank you to the Jay the Receptionist who was great! He made sure we were safe and looked after us and was always available when we needed help. Thank you... read more very much. During these times, it is so important to feel safe, and we did. Thank you!

  As a frequent traveller across the UK and Europe these are difficult times with Covid-19

In these challenging times their attention to detail and care is second to no... read more one I have stayed with. I felt totally safe and cared for whilst staying and Kate on reception was a big part of this.

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  A brilliant stay, exactly what we wanted! We booked a night stay as a package deal from legoland as a family of four. The room was great (decor is a... read more little dated but it was nostalgic!) and our room had a huge double bed and two little sofa beds which the boys loved. It was very clean and the staff were lovely, very friendly and all the latest Covid measures seemed to be being met. The restaurant isn’t fine dining but it was perfect for a family meal, excellent choice of the kids menu. Breakfast was lovely but seemed a little chaotic, we didn’t get a hot drink until I had to ask for one and no one came over to take our order for cooked breakfast for quite some time but was lovely when it arrived. More

  We booked a 2 night stay as part of a Legoland package and we were not disappointed with this hotel 1 bit. The room was amazing, so large, the children... read more had their own sleeping area. The bathroom was fab, our youngest particularly liked the jacuzzi bath. Breakfast was great, good selection and all table service. We had dinner in the restaurant one of our evenings which was also very good, good selection of meals available and a great selection for the children also. Overall a great stay- we all would have stayed longer if the hotel wasn't fully booked. We cannot wait to book a return visit. More

  Ideally situated for families and people who wish to visit Legoland or Thorpe Park, this hotel offers every comfort and they go out of their way to ensure your every... read more need is catered for and your stay with them is comfortable and stress free. All the staff from Reception, especially Tom who helped with many requests I made on behalf of my passengers dealt with it all promptly and efficiently, to house keeping, all gave service with a smile, polite, patient and efficient within their roles. All meals were delicious and cooked to perfection with all dietary requirements catered for. If I stayed in this area again whether it was for business or for family, this would always be my first choice. The one and only thing I would suggest, if you are used to soft feather pillows, you may want to take your own otherwise you will have a extremely comfortable and peaceful night's sleep. The management obviously have great working relationships with their staff as they are all a credit to the hotel.

  Room clean and spacious. Comfortable beds, warm room, decent shower. Ideal for a family of four.

Hotel immaculate. Fish tank fabulous. Reception staff friendly.

Covid compliant. We... read more felt very safe at all times. Anti bac stations around the hotel, QR venue check in on arrival and face mask policy enforced around the site unless sat eating and drinking. Well done to the Manager.

Due to Covid you have to book a slot to swim. Great that the Manager is taking the Covid Health & Safety Regulations seriously. We had to wait until 8pm but hey ho. Disappointingly, pool staff not very welcoming, made you feel like she was doing you a massive favour letting you swim. Felt like she wanted you to get off home so she could. Very odd feeling indeed, like we had imposed. Very disappointed considering that was the main reason we booked a stay.... so our two well behaved children could have a dip in a pool. Something they have wanted to do since March. Furthermore, the pool was too cold.

The buffet breakfast was not a buffet breakfast. Basically cereal, toast or cooked.... brought out to you. No variation just a set plate.
We ordered a cooked breakfast which was small, one of each item and less than a child size portion of baked beans. We got a strange look when my husband asked for another piece of bacon instead of tomato and mushrooms. Breakfast was served luke warm, tea and toast was served after we had finished. Not worth the money paid.

Unlikely we would return as The Coppid Beech fell short of offering a pleasant swim and a decent breakfast.

  We stayed here last weekend as we were unable to go to Wales. We were wowed by the opportunity to have a girlie movie night with prosecco and nibbles as... read more well as breakfast in the morning. The room was well equipped and the beds were very comfortable. Unfortunately, we had to prompt for each part of the package but generally we had a good time and breakfast was very good. The staff were very helpful and, in these COVID times, social distancing was maintained in all areas of the hotel.

  Had a fantastic deal for a girlie night away. Deal included twin rooms, dinner, and breakfast. Both dinner and breakfast were really enjoyable.
We booked a slot... read more for the pool/jacuzzi which was lovely. Only allowed 45 mins and would have loved longer but understand this is not normal times.
The rooms were clean and comfortable but the only negative was the horrific noise for about 5 minutes after we flushed the toilet.
Overall an enjoyable night away for very good value
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