This was our first holiday in a year to take our son Legoland. To make it special I booked a family suite. On arrival the outside reminds you of The... read more Shining movie and inside you’re reminded of…well The Shining! Check in was fine. Seeing our suite for the first time was like stepping back into a time warp! The furniture was battered and looked dirty, teabag stains on carpet around bin, cobwebs on the lamp next to kettle stayed there the entire time of our stay! Although staff knew we were a family as they set out an extra bed they only supplied 2 glasses and 2 cups, so you think children don’t drink? The tea and coffee wasn’t replenished either. The bed set out for our son had a big spring poking through and so we had to make up a sofa bed for him. The bathroom was a disgrace we paid just short of £300 for 2 nights and the ceiling tiles were all broken and filthy, the bath has a hole in which they filled with polly filer and left! The shower temperature was either scolding or freezing! When you moved in the bath for the shower the bath moves as if it was going to fall through the floor! The toilet roll is nowhere near the toilet you had to reach over a bidet to get it, my child couldn’t reach! Child and hubby refused to... This was our first holiday in a year to take our son Legoland. To make it special I booked a family suite. On arrival the outside reminds you of The Shining movie and inside you’re reminded of…well The Shining! Check in was fine. Seeing our suite for the first time was like stepping back into a time warp! The furniture was battered and looked dirty, teabag stains on carpet around bin, cobwebs on the lamp next to kettle stayed there the entire time of our stay! Although staff knew we were a family as they set out an extra bed they only supplied 2 glasses and 2 cups, so you think children don’t drink? The tea and coffee wasn’t replenished either. The bed set out for our son had a big spring poking through and so we had to make up a sofa bed for him. The bathroom was a disgrace we paid just short of £300 for 2 nights and the ceiling tiles were all broken and filthy, the bath has a hole in which they filled with polly filer and left! The shower temperature was either scolding or freezing! When you moved in the bath for the shower the bath moves as if it was going to fall through the floor! The toilet roll is nowhere near the toilet you had to reach over a bidet to get it, my child couldn’t reach! Child and hubby refused to bath or shower but I gave in on the last night and wished I hadn’t. The one thing I didn’t know when booking was this hotel has a nightclub and bar. Knowing we were a family I’m therefore fuming that the staff put us directly next to the nightclub and at the front of the hotel, the club music doesn’t stop till 2 and there was drunk people in the car park screaming and shouting all night long both nights. People in the rooms next to us having parties and slamming doors from 7pm onwards meant we had no chance of relaxing or sleeping! Why not put families at the back of the hotel and those that want to party at the front with all the noise! Why put families there!! There was a balcony but you couldn’t sit out and you wouldn’t want to with a view of the main road and a petrol station or drunk people it was depressing! Walking into the hotel both nights there were drunk people on the steps using bad language and smoking instead of using the designated smoking area across the road me and my little boy found their behaviour intimidating and again really shows this is not a family oriented hotel at all. We tried to book a table in the restaurant on Saturday night only to be told by the unhelpful receptionist they were booked! We were rides and hungry from being at Legoland, i went to the bar who told me bluntly “not serving food”. We went to our room and tried room service who didn’t answer we called reception who told us room service wasn’t available either! I explained we had spent hundreds on this hotel and yet we can’t get food she told me get a deliveroo! We spent £45 on food that when arrived was stone cold, raw, overcooked and mostly went in the bin! I’ve never been so glad to leave a hotel. I can see the manager replies to posts stating they are refurbishing but that’s not the point I didn’t stay in a refurbished room I stayed in an awful room that was a lot of money for poor quality! On checking out the unhelpful receptionist didn’t even ask how was our stay because they know it’s bad and they don’t care for their guests! Had she asked she would’ve got a full complaint from me! £288 for 2 sleepless nights we could’ve got better at Premier Inn! More

  Music blaring from 7pm-2am luckily my young children slept through it. The hotel was lovely spacious comfy rooms swimming pool was lovely. Breakfast was OK but very dissapointed in the... read more dairy free options we asked for milk free egg and was told no. Had to ask for soya milk from someone different as the original person didn't have a clue. Such a shame as a great base for meeting family but the noise result in very little sleep and when I reported it to reception they did very little to help

  Pros.
The room for four we booked was big and airy.
Comfortable beds.
The staff were excellent.
The food we had was fine.
Plenty of parking.
Good breakfast.
Swimming... read more pool a great hit with the kids.

Cons.
Not much choice of food for the bar menu.
A few bits of the full English breakfast were cold. (Hash browns, beans and mushrooms)
Rooms need an overhaul.

Stayed for one night. Enjoyed the bar area. A good place to recover from Legoland. Will be returning later in the year for our Lapland UK excursion, as problems don't really upset me too much!

  The hotel looks nice from the outside but the rooms are very dated! Cracked bathroom tiles and missing handles on furniture. Considering we booked as a legoland stay deal the... read more hotel didn’t appear to cater to young families, only serving dinner at 7:30pm at the earliest. When we asked a staff member about the restaurant services they seemed completely baffled and unable to help saying ‘I might be able to find you a drink’……

Overall should have stuck with a premier inn on this occasion.

  Stayed for 2 nights, hotel looks lovely on the outside and inside, staff very friendly, breakfast was excellent, dinner was excellent also, swimming pool was very good, bedroom very dated... read more furniture, cracked wall tiles in our room (229) and were very loose! Was expecting a decent size bed but we got 2 singles pushed together by the looks of it! We stayed in a room at the front of the hotel but was very noisy with passing lorry’s and noisy cars all night!

  Another amazing stay.. room was spotless and air conditioning was much appreciated.. the bar and waiting staff were flat out and did a great job.. well done to Julie the... read more waitress she was so attentive to our needs..they even allowed us to take our breakfast tea out onto the garden area.. THANK YOU TO ALL THE STAFF.. definitely stay again and highly recommend..

  We have not stayed yet but already we are counting the days . We booked 2 nights with legoland and have been so impressed with the reviews that we have... read more added a night at the start and end of our trip.
Anytime i have phoned up to make changes,enquire about adding nights etc the staff have been lovely, friendly and very helpful with advice on transport to London when we are there too.
My 3 boys cannot wait to see the fish tanks and the swimming pool.
We arrive in August and cannot wait to stay here. First impressions are important and all the staff i have spoke to on the phone have been lovely.
Debbie More

  Would have given this a 5 but there was a small miscommunication with the booking. Have changed the date via email but somehow it wasn’t done. The hotel reception... read more staff was brilliant. Charlotte, have managed to change the booking and even gave us a nice room with a balcony. When we got to the room, there were 2 swans made using towels and a card written by the hotel staff as it was our anniversary. Even though it was a lat minute celebration, they still managed to create a lovely centre piece. Dinner time and we went to the restaurant and like the room there has been a problem, our booking was somehow managed to escape us once again. The manager was very helpful and has allocated us a table. The waitress were all nice and courteous and the food was quickly prepared and served. The nasi goreng my wife ordered was superb, not as spicy as the original one but still very tasty. The roast chicken I ordered was made just right, not dry as the usual roast chicken breast that you get when chicken has been roasted. The swimming pool could have been a bit warmer but once you have jumped in and your body has adopted on the temperature, is nice. The sauna and the steam rooms are very good. And my wife loved the jacuzzi because the water is hot. If ever you go and book... Would have given this a 5 but there was a small miscommunication with the booking. Have changed the date via email but somehow it wasn’t done. The hotel reception staff was brilliant. Charlotte, have managed to change the booking and even gave us a nice room with a balcony. When we got to the room, there were 2 swans made using towels and a card written by the hotel staff as it was our anniversary. Even though it was a lat minute celebration, they still managed to create a lovely centre piece.

Dinner time and we went to the restaurant and like the room there has been a problem, our booking was somehow managed to escape us once again. The manager was very helpful and has allocated us a table. The waitress were all nice and courteous and the food was quickly prepared and served. The nasi goreng my wife ordered was superb, not as spicy as the original one but still very tasty. The roast chicken I ordered was made just right, not dry as the usual roast chicken breast that you get when chicken has been roasted.

The swimming pool could have been a bit warmer but once you have jumped in and your body has adopted on the temperature, is nice. The sauna and the steam rooms are very good. And my wife loved the jacuzzi because the water is hot.

If ever you go and book a room in this hotel, make sure you book a full body massage in the alpine retreat beauty salon and wellness treatment. Claire was brilliant! My wife enjoyed her massage very much. Claire has been very friendly ever since the booking and up until the finish. She was very professional and very friendly. My wife said they chatted all throughout the massage and that she is really good. She has a very good personality and also very good and well experienced with her craft.

Would we come back to Coppid Beech? The answer is a very big YES. would also definitely recommend this hotel to anyone. More

  We have just got home from a 2 night stay which we booked as part of a legoland package. On first entry into the hotel, we were impressed by... read more the decor and the friendly greeting from the gentleman who checked us in. He very kindly pointed out the triangle fish tanks looking up for my 4 year old to see which went down a treat. On arrival to our room, we couldn't believe the size of it. It was perfectly set out and plenty big enough for 2 adults, a pre-schooler and baby. It was clean and tidy and the beds were very comfortable. We had what looked like a jacuzzi bath tub but we couldn't figure out how to make the jets work as it didn't seem to have any buttons for this. It was lovely and big though. Initially we had only booked to stay 1 night but after a busy day at legoland and knowing we still had another day to go, we enquired at the front desk as to booking another night. Massive thanks to Joanna who worked very hard to make sure we could stay in the same room for convenience sake. Breakfast both days was lovely. Our order was taken promptly and arrived at the table hot and very yummy. I think the bacon was quite possibly the nicest bacon I have ever had. The only small issue we had was that the toast... We have just got home from a 2 night stay which we booked as part of a legoland package.

On first entry into the hotel, we were impressed by the decor and the friendly greeting from the gentleman who checked us in. He very kindly pointed out the triangle fish tanks looking up for my 4 year old to see which went down a treat. On arrival to our room, we couldn't believe the size of it. It was perfectly set out and plenty big enough for 2 adults, a pre-schooler and baby. It was clean and tidy and the beds were very comfortable. We had what looked like a jacuzzi bath tub but we couldn't figure out how to make the jets work as it didn't seem to have any buttons for this. It was lovely and big though.

Initially we had only booked to stay 1 night but after a busy day at legoland and knowing we still had another day to go, we enquired at the front desk as to booking another night. Massive thanks to Joanna who worked very hard to make sure we could stay in the same room for convenience sake.

Breakfast both days was lovely. Our order was taken promptly and arrived at the table hot and very yummy. I think the bacon was quite possibly the nicest bacon I have ever had. The only small issue we had was that the toast wasnt particularly toasted but we just asked for it to be done a little bit more and that was not a problem.

On checking out, a lovely lady asked us what our plans for the day were so we said that we were popping into Windsor for a look round before heading home. She then very kindly gave us suggestions on where to park and where to go, telling us she was a 'windsor girl' so knew all the best places. We were also provided with a map of Windsor which was very helpful.

Overall a wonderful stay and we will definitely be back. More